Why isn't the Shipping Cost Included in the Pledge?
Shipping costs fluctuate regularly. To provide the best cost for both you and me, it is added only after I am ready to ship out the pins so I can most accurately give you the lowest cost!
Last updated: February 02, 2024 15:54
Do you ship internationally?
Yes, I ship world-wide. International backers are responsible for any customs fees their country may ask for, so plan accordingly!
Last updated: February 02, 2024 15:54
As an International Backer, do I Have to Pay Customs?
Yes, the cost of customs be paid separately once the packages have arrived in your country.
Last updated: February 02, 2024 15:54
I want more pins than what's available through the Pledge Levels, how do I adjust that?
Head on over the ‘add-ons’ section, where you’ll be able to select more pins or other merchandise that might be released down the line!
Last updated: February 02, 2024 15:55
How do you know what designs I want?
Once the campaign ends and the funds are situated, I’ll be sending out surveys! In the survey, it’ll ask you in great detail what designs you want and how many of each design you want as well.
Last updated: February 02, 2024 15:57
The campaign has ended, but I want more stuff! How can I add-on to my pledge?
If you decide that you want more designs/merch once the campaign has ended, no worries! I’ll have a pre-order store open where you can select more goodies to add to your package.
Last updated: February 02, 2024 15:57
Why isn't the Shipping Cost Included in the Pledge?
Shipping costs fluctuate regularly. To provide the best cost for both you and me, it is added only after I am ready to ship out the pins so I can most accurately give you the lowest cost!
Last updated: April 02, 2024 08:33
Do you ship internationally?
Yes, I ship world-wide. International backers are responsible for any customs fees their country may ask for, so plan accordingly!
Last updated: April 02, 2024 08:34
As an International Backer, do I Have to Pay Customs?
Yes, the cost of customs be paid separately once the packages have arrived in your country.
Last updated: April 02, 2024 08:34
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.